Postage Info

• Northern Ireland 24 hour express delivery £4.00
• Republic of Ireland 48 hour or LESS express delivery £8.00
• UK Mainland 48 hour or LESS express delivery £8.00

Our statistics show that 99% of all orders are received by our customers within their delivery expectations and without complaint.

Delivery Schedule

Make sure your postal address is correct !

When making an online purchase please ensure that your postal address is correct. This is a simple yet easily overlooked task and it is probably one of the most vital, especially as you are expecting everything to turn up there!

So please make sure that your house number has the correct postal code, if this is wrong your parcel will not be delivered and will be returned to us. If you are unsure about your postal code please do a quick check with Royal Mail online, this is a free service and doesn't take long.

You must also enter a house number; if this is not entered your parcel will be returned to us. (This excludes Southern Ireland as alot of rural houses do not have house numbers)

Failure to enter the correct details means your parcel will be returned to us by Parcel Force and you will incur postage and return charges. If such an event does occur then we will contact you and discuss what is to be done with the items ordered.

Loss, Delay & Damaged Goods

A Signature Is Needed?

Can You Leave An Item Without A Signature?

Shipping

Our statistics show that 99% of all orders are received by our customers within their delivery expectations and without complaint.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone. You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been picked and packed then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy - Cancellation Of Order

All goods purchased from Elliottsbelfast.com may be returned for refund (excluding shipping) within 7 working days from receipt of delivery [*].

PLEASE NOTE Abuse of the above policy will lead to you being blacklisted from our site.

We will happily refund or exchange it for you. (You need to follow steps 1-3 and we suggest you read 4-10)

Items Exempt From Refund

PLEASE NOTE:  Unfortunately Due to personal hygiene and/or nature: teeth, pants, tights/stockings, makeup, facial hair and wigs cannot be returned, once opened, a sealed transparent pack cannot be re-sealed. It is therefore important to note that you check the costume you have bought fits BEFORE opening this accessory product.

Before sending the parcel back to us, first please contact us immediately via email or telephone. You will be asked for the reason for the return plus whether the item has been used. In addition, you will need to confirm your name and order number, so please have these available if you telephone. You will need to include this information with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our premises.

 

2. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

 

3. That you or your carrier are responsible for any returned goods until they reach our premises. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service.

 

4. We regret that outbound shipping cannot be refunded and if you are returning goods received using our offer of free postage over £50.00 once your order value drops below this amount you will be charged for the original postage.

 

5. We are sorry but due to false promises in the past, we are unable to replace an item until the original is returned to Elliotts. If you need an item in a hurry, we suggest after contacting us you place a second order for the new item and send the original back at a within 7 working days.

 

6. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our premises. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

 

7. Please return the goods to the address on the top of your receipt/invoice including your Name, Order number, Address and contact number. Any returned items not including such information may well be delayed.

 

8.  Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, we will ask for a nominal fee to cover additional shipping costs. Otherwise they will be destroyed within 91 calendar days from their receipt back to us.

 

9. Should an item be returned and received after 7 calendar days, we will have no obligation to refund.

 

10. The refund policy does not include purchases made in our High Street shop. The shop has its own refund policy that can be viewed in the shop before you make a purchase.

[*] "7 working days from receipt of delivery" shall be defined as the date from when your shipment is received by you, being the date of signature that the package is received by you.

Product Guarantee

We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality. There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (but so that the goods dispatched will always be of a comparable or superior quality)

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email or telephone within 7 calendar days from the date of delivery.

Before sending the parcel back to us, please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and contact number, so please have these available if you telephone. You will need to include your name, order number and contact number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
2. Please note most fancy dress costumes are made to be worn a few times and are not meant for daily wear or theatrical use.
3. Please return the goods to the address on the top of your receipt/invoice.
4. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided.We are happy to re-ship such In Dispute items back to you, we will ask for a nominal fee to cover additional shipping costs. Otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Elliotts.